Privacy Policy

Last updated: October 1, 2026

Operator("Operator", "we", "us", or "our") provides done-for-you digital marketing services to trade businesses in New Zealand and Australia. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit operator.co.nz(the "Site"), use our services, or otherwise interact with us.

Information We Collect

We may collect the following types of information:

  • Contact information you provide, such as your name, business name, email address, and phone number, for example when you request a demo, sign up for our services, or fill in a form on the Site.
  • Business information needed to deliver our services, such as your Google Business Profile details, website content, and marketing preferences.
  • Usage data collected automatically when you visit the Site, such as pages viewed, referring URLs, device and browser type, and approximate location, typically via cookies and analytics tools like Google Analytics.
  • Communications you send us, including emails, call recordings, and support requests.

How We Use Information

We use the information we collect to:

  • Provide, operate, and improve our marketing and automation services
  • Communicate with you about your account, service updates, or support
  • Send marketing communications, where permitted, which you can opt out of at any time
  • Understand how visitors use the Site and improve its content and performance
  • Comply with legal obligations and enforce our agreements

How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business, such as hosting, email delivery, CRM, and analytics providers, under obligations to protect your information
  • Professional advisers, such as accountants or legal counsel, where necessary
  • Authorities where required by law, or to protect our rights, property, or safety

Cookies

The Site uses cookies and similar technologies to operate correctly and to understand how visitors use it, including through Google Analytics. You can control cookies through your browser settings; disabling cookies may affect how the Site functions.

Data Security

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access, use, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes, after which it is securely deleted or anonymised.

Your Rights

Under the New Zealand Privacy Act 2020 (and equivalent Australian privacy law where applicable), you have the right to access and request correction of the personal information we hold about you. To make a request, contact us using the details below.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their own privacy policies.

Children's Privacy

The Site and our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your information, contact us: